No Refund or Exchange Policy
At Pixies Forge Laser Engraving, we take pride in creating high-quality, custom-engraved tumblers, cups, and bottles. Due to the personalized nature of our products, all sales are final.
No Refunds or Exchanges
- Once an order is placed and production has begun, we cannot offer refunds or exchanges.
- We are not responsible for errors in customer-provided information, such as misspellings, incorrect design choices, or inaccurate order details.
Damaged or Defective Items
We carefully inspect each item before shipping. If your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with photos of the issue. We will assess the situation and, at our discretion, offer a resolution.
Approval Process
For custom designs, Please review carefully before approving, as we cannot make changes after engraving begins also be aware that we may refuse to put anything on a tumbler that could be seen as slander or defamation of an individual or group.
By placing an order with Pixies Forge Laser Engraving, you acknowledge and accept this policy.
Thank you for your support and trust in our craftsmanship!